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faq

Frequently Asked Questions

What is a Bridal Outlet dress? Where do these gowns come from?

Our gowns available for purchase off-the-rack have been gently loved as a Love, a Bridal Boutique or as a One Bridal sample. They are an amazing opportunity to snag a designer gown at an incredible price. Since there is only one sample available, these gowns are intended for immediate sale + will be sold on a first-come, first-served basis — and will be sent home with the lucky bride that very day!

What size dresses do you carry?

We have sample dresses up to size 12. Visit Curve Bridal Collection for sample dresses size 14 and up.

What is your price range and do you offer payment plans?

Our price ranges from $500-1500.00. The majority of gowns are marked down 50-75%! We do not offer payment plans since we are an “off the rack” store and you'll be taking your gown home with you same day! We accept cash or credit cards only. Please, no checks!


What do I do if something isn't in my size?

We have several talented seamstresses that we will refer you to! However, we are very transparent as we will never sell you a gown that won't work for you in alterations. Most bridal gowns can be taken down in size a maximum of about 2 sizes. If a gown is too small, it can typically be altered up just 1 size. Our stylists are trained to find you a gown you love style wise and that will work for you size wise! 

Alterations/Customizing

We do not offer customizations at this location as you are buying the exact gown you try on as opposed to ordering it! When you purchase with us, we will provide a list of seamstresses that we recommend for alterations. Standard alterations include hemming your gown for the proper length, adding a bustle if you have a train, and adjusting any straps. More complex alterations such as adding sleeves or shortening a train or taking down multiple sizes will incur more fees.

Do you offer accessories?

Yes, we offer a range of accessories as well as gowns! We have lots of veils, some hair pieces, earrings, and belts! 

Gown Cleaning- Oceanside Cleaners

We recommend our friends at Oceanside Cleaners! They are locally owned and operated. They can clean your gown and also preserve your gown after your wedding day.

What designers do you carry?

We carry the designers that our sister stores, Love, a Bridal Boutique and One Bridal carry.
All of our designers can be found HERE!

Are the gowns new?

Yes, all gowns are new! They have been tried on before but they have not been worn out of the store. They are original unaltered designer gowns.

Do you offer consignment?

No, we do not! We currently do not know of any consignment bridal stores in Jacksonville but do recommend selling your gown online.

Do I need to schedule an appointment? Is there a guest limit for an appointment?

Yes, please schedule an appointment so that we can have a stylist assigned to you to help you find your dream gown! Your stylist is very knowledgable about the process and will help guide you to the right gown. The guest limit is 5 guests along with the bride.

My wedding is less than 6 months away, will this time frame work?

Yes, absolutely! All our gowns are purchased and taken home same day! Alterations usually take 8 weeks but some of our seamstresses can do rush alterations for an additional fee. When you say yes with us, you don't have any wait time to worry about for ordering a gown! 


Can you hold a gown for me?

As much as we would love to, we can't hold any gowns. Once you decide you’ve found “the one”, payment is due in full + your wedding dress will be sent home with you that same day. If you love a gown, be ready to say yes to the dress!

Can I purchase online and have the gown shipped?

We are hoping to roll out online purchasing in the future! If you see a gown on our website or social media, and want to purchase it without trying on, we certainly can ship the gown to you! Please note however, all sales are final so we want to make sure you are 100% before purchasing!

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